Resolved -
We have implemented a fix to resolve the issue and restore performance. Account settings around billing will be temporarily unavailable until the third-party service provider is operational again.
Sep 1, 16:33 CDT
Update -
We have narrowed down the degraded request to our attempt to pull billing detail along the account settings path. We are planning to implement an override to restore performance while the third party resolves the issue.
Sep 1, 16:02 CDT
Identified -
We have identified the cause linked to a third party provider along the settings route path.
Sep 1, 15:46 CDT
Investigating -
The account selector and account settings function in the admin portal are experiencing issues. Our team is investigating the issue.
Sep 1, 15:44 CDT