All Systems Operational

Uptime over the past 90 days. View historical uptime.
Inbound Calling Operational
Outbound Calling Operational
Desktop App Operational
Mobile App Operational
Meetings Operational
Messaging Operational
Contact Center Operational
API Operational
AI Agent Operational
Pharmacy Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 29, 2026

No incidents reported today.

Oct 28, 2026

AI Agent calls degraded
Resolved - This incident is resolved. Our upstream voice provider restored service at 7:15 PM CT, and AI Agent calls have been working normally since.

Between 6:30 and 7:15 PM CT, some AI Agent calls dropped or couldn't be transferred to pharmacy staff, and outbound AI Agent calls didn't connect. Patients who called during that window may need to call back. Calls that don't use the AI Agent were not affected.
Oct 28, 20:12 CDT
Update - We've identified the cause as an outage at an upstream voice provider. Some AI Agent calls dropped or could not be transferred to pharmacy staff, and outbound AI Agent calls failed. Calls that don't use the AI Agent were not affected.
Oct 28, 19:30 CDT
Identified - We're investigating an issue affecting AI Agent calls between 6:30 PM and 7:15 PM CT. Some AI Agent calls may have dropped or failed to transfer to pharmacy staff, and outbound AI Agent calls may have failed.
Oct 28, 19:28 CDT

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

Scheduled Security Maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 20:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 20:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 22, 14:32 CDT

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

Outbound Calling Degradation
Resolved - The issue affecting outbound calling has been resolved. All call services are fully operational. We apologize for any inconvenience.
Oct 19, 14:34 CDT
Investigating - We are currently experiencing an issue affecting outbound calls. Users may encounter failures or call drops when attempting to place external calls. Incoming calls remain unaffected. Our team is investigating.
Oct 19, 14:20 CDT

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

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